We’re also offering some more advanced question-and-answer sessions. These differ from previous one-on-one trainings, because all library participants can also share questions, ideas, and best practices with one another in a collaborative, community environment.
Who Should Attend?
Evanced Manager of Quality Assurance and Support Todd Feece explained why we structured our new training sessions in this way: “A lot of the time the people we are interacting with aren’t the end users of the software in the library. It’s the purchaser that we’re dealing with. So, the boot camps and Q-and-A sessions are a better way to make sure that all key stakeholders for our customers know how the products work and how to use them.”
To that end, librarians, other library staff members, system administrators—really, anyone working in the library who will be using the back-end of our event-management and room-booking software—are encouraged to attend. All sessions take place between 1 and 2 pm EST and last one hour.
How the Boot Camps Work
There are separate boot camps for SignUp and Spaces, so that attendees can really focus on the ins and outs of each product.
“We separate them on purpose, and we start with the patron experience,” Tracy Johnson, a member of the Evanced Implementation Team, noted. “For the SignUp Boot Camp, for example, we cover what does the patron side look like? How does a patron register for an event, if that’s required? How do they subscribe to an event type?”
“Then we flip over to the staff side and do the staff-side workflow. We show them how you create an event, how you create a template, and how do you find them later. And we intermittently stop in between each of those and allow people to ask us questions,” Tracy added.
That typically generates valuable conversation amongst library attendees.
What Comes Next
Usually about a week after a boot camp, the Support Team will offer a question-and-answer session. “The question-and-answer sessions are truly open forum. [Attendees] should already have been playing with the software, they should have watched the videos, if possible, and come to Boot Camp, and then come with their questions,” Tracy said. “That way they come in thinking of things. We take all of the questions they ask and either show them how to do it or walk them through it, depending on what it is.”
Special Migration Trainings
In addition to boot camps and Q-and-As, there are now two other types of Webinars that Support is doing. “Events-to-SignUp Migration 101” was developed for customers who have our Events software and are either considering migrating to SignUp or currently have a SignUp test site. “This is where you should come to get all of your questions answered. We go through the process, timelines, expectations, and they have been very successful,” Tracy said.
Wayne Waibel, library technology support specialist at Minnesota’s Dakota County Library, recently attended a SignUp migration session and said, “The admin Webinar was a good way for me to introduce other people that would be involved in the migration process to the product and what our tasks were going to be. . . . It was a nice way of preparing other people without having to develop a curriculum myself to teach these folks.”
Waibel invited managers from multiple library departments who would need to be able to handle different aspects of the new SignUp implementation. “And then the [SignUp] boot camp itself was where we got the clerks and the other librarians involved,” he added.
The Evanced Support Team also offers question-and-answer sessions for customers who have both Events and Room Reserve who are considering a dual migration to SignUp and Spaces.
Migration training sessions occur at least twice per month, and we will schedule additional sessions, depending on demand.
Ready to get started? Watch this short screencast to see how to view the current schedule and find just the right sessions for you.