If you’re a current Evanced customer looking for technical information about a specific product, you’ll want to check out our newly improved Product Knowledge Base.
There you’ll find hundreds of articles about our classic Events and Room Reserve products, as well as SignUp, Spaces, D!BS, and more.
Articles are arranged by product and may also appear in “Top Rated,” “Featured,” “Popular,” or “Recently Added” categories.
More Ways to Share
See an article you want to share with staff? Simply click one of the social media buttons—Twitter, Facebook, LinkedIn, and Pinterest are each represented. You can also export articles as PDFs or MS Word files or use the “Email Article to Friend” option.
Enhanced Search Capabilities
Search functionality in the Product Knowledge Base has also been improved. You’ll find a “Search Knowledgebase” search bar at the top right corner of the page. You should also see an “Advanced Search” option in the tool bar at the top of the page.
Ask a Question
If you have trouble finding exactly what you need, you can also use the “Ask a Question” option. Todd Feece, Evanced Manager of QA and Support, explained, “If you click ‘Ask a Question’ in the upper banner, you can type in your question, and it will auto search and provide you with relevant articles. But, if that doesn’t cover it, then [you] can go ahead and finish [your] question and submit it to Support.”
“We’re encouraging our customers to use this form—and they can attach a screenshot, video clip, or whatever, if they’re having a bug or an issue. We did this to help us get better information coming in, so we can more quickly start troubleshooting the problem. If we already have those details up front, then we’re going to be able to solve problems much more quickly,” he added.